Set up customer portals with Jira Service Desk

Seminar content

In this one-day course, you will learn how you can use Jira Service Desk to create a customer portal for service inquiries, thereby improving your service quality as well as relieving your service desk agents. Jira enables you to easily coordinate your customer inquiries in a team, even in the home office or on the go.


No previous knowledge is required for this seminar.


  • Design and structure
  • Product family overview
  • Jira Software
  • Jira Elements - Home page
  • Jira elements - Projects
  • Jira elements - Issues
  • Jira Service Desk
  • Agents
  • Project types
  • Queues
  • Customer authorizations
  • Customer portal
  • Reporting function
  • User profile
  • Discussion of tailored exercise questions will also be carried out in the course of this training.

Seminar duration

1 day from 9:00 a.m. to 5:00 p.m. including a one-hour break.

Seminar costs

For public training courses, we offer a direct provider price of only € 652,50 plus VAT per participant (standard price € 725,00 less a 10% discount). Meals and seminar documents, if any, will be billed separately.

We are glad to send you an individual offer. Contact our training team at

Training locations

We are happy to hold our training courses and workshops at your location in the DACH region, alternatively in seminar rooms in Erlangen and Nuremberg or conveniently online.


We are happy to help! Please use our form, send your inquiry to: or call us at +49 (0) 9132 7299590.

Your contact person Rebecca Hüttner and our training team will provide you with a suitable offer.

Rebecca Hüttner (Consultant Business Development)
Rebecca Hüttner
Consultant Business Development

Contact us